Measuring Your Online Marketing Efforts

Web analytics, we all know, are key to measuring the success of online marketing efforts. And there certainly is plenty to look at! Metrics can be overwhelming, so many small business marketers or micro-business owners turn to outside help. I read a very astute recommendation for those looking to hire a web analytics person from Larry Chase's Web Digest for Marketers. It's a comment from Eric Peterson, founder and CEO of Web Analytics Demystified, Inc.; he says:

"The essential thing is that you need someone who is analytically minded and curious, who will define and follow a process and will keep digging for answers, even beyond the first set of numbers," he said.

Thanks, Larry, for the informative e-mail newsletters (I love getting them!) and for the timely and pertinent interview with Eric T. Peterson.

Price Comparison Power to the People

If you're a retail operation selling barcoded goods, there's a new tool in town that can make or break a sale. It's a phone application that allows consumers to get more information about a product by scanning its barcode on-site--and shows if it's available cheaper elsewhere. (See NPR's coverage for more information.)

For those who buy purely on price--and those who aim to be the low-cost leader--this is a match made in heaven, er, airwaves. For the rest of the retailers out there, your 2009 marketing strategy should clearly address a response for the value-based buyers--those who are not as concerned with finding the best price. What does your store offer that means something to consumers and would be worth paying more for? What can you do to increase value? To be competitive, this is the kind of thinking you'll need to do . . . unless you want to offer price-matching (risky) or are structured such that you can afford (and want!) to compete on price alone.

Praise for a Sign-up Process and Experience: ShopIttoMe.com

It's not everyday that I encounter a site with a sign-up process that is easy to use, branded, and all around fun. In fact, one of my service offerings, the site review, includes testing such processes and finding room for improvement to increase lead generation and sales for small business clients. (You can also check out my handy recommended steps for reviewing your site yourself here.)

So . . . I am happy to post today about a site that does it right--ShopIttoMe.com. Here are some of the highlights (which can be adopted and adapted by your webmasters as well):

1. Users are motivated by a sense of accomplishment from the first step. On the sign-up page, the major heading (see below) reads "Your profile is 25% complete," although the user has done nothing but navigated to that screen. Pretty smart, huh?


2. Users know what they can expect in terms of process from the first step. The call-out box (above) reads: "It's as easy as (1) choose brands, (2) choose sizes, (3) enroll." Preparation and managing expectations are key in the user engagement process.

3. Users are told why certain fields are being required. The savvy addition of pop-ups (see below) that answer the question "Why?" builds trust and confidence for any skeptics and guards against the second-guessing that can lead to increased abandonment and bounce rates.


4. Users are educated about what's next in a simple, branded completion screen. Because a confirmation email is sent, users are directed to check their email (as well as their spam folder) and provided with instructions in case they don't receive an email within--get this!--a specified timeframe of 5 minutes. This language helps ensure complete follow-through at a stage where many can abandon. (No screen shot on this one.)

All in all, ShopIttoMe has a stellar user experience design for the sign-up process. If your processes need a boost,

Are Your Online Customers Shopping or Dropping Off?

If you have an efficient e-commerce function on your site, you'll see it in the sales. If you don't, you'll see it in stats or read about it in an online review. As bloggers become citizen-journalists and attempt to inform and care for the communities they serve, they're openly praising and critiquing websites that make consumers' lives easier (or not).

For instance, The Budget Fashionista has a post that provides the pros and cons of major players' sites called The 15 Best Price Comparison Sites. It's worth a look . . . and then some introspection. Ask yourself how your site features and functionalities compare. If you have trouble with this analysis, don't despair. Here is a short article--Focus on . . . Website Improvement--to assist you. Oftentimes, a fresh perspective and a dedicated site review is what you need for a performing website.

"The Economy"

I am finally breaking down and talking about it. I have held out this long, believe it or not, without a single post about IT. But last night, I heard on NPR's Marketplace an interesting interview with Dan Ariely from Duke University (thanks Kai Ryssdal) about responses to the retirement savings plunge. My summary attempt is as follows:

Consumers may figure, with inability to earn money via stocks and bank earnings "not very helpful," they might as well spend vs. save . . and perhaps not be as concerned with cutting back on spending. In the larger picture, this is the best thing for the general economy and so we should all feel good about making spending decisions.

Before I go on, it should be noted that the only Econ class I took was in high school where I learned 2 things: (1) There's no such thing as a free lunch and (2) I could not maintain anywhere near the lifestyle I was used to on my assigned $27,900/year salary (in 1989) for our budget project.

Lack of formal economics education aside and from a marketing perspective, I think it's a hard sell. I think for many of us, spending that would match our savings is a far cry and would be too painful. However, with a catchy tune and a hot new vocalist behind it, we might be able to convince others to spend for their country, if not for themselves, this holiday season.

What are your thoughts? Are you ready to open your wallet for shopping and forego the 401(k) or any savings method altogether?

(P.S. Dan, I want to re-do your MIT website. It's cool but is it really helping your brand? I do love your Predictably/Irrational site, however, and enjoy your perspective. I plan to apply the results of your pricing research in client education methods; thanks for sharing it.)

Thanks for Your Business, Kindness, and Support

On the eve of Thanksgiving, as I rush around to prepare for my small family gathering, I just wanted to quickly post my thanks to friends, colleagues, and clients for entrusting me, helping me, and sending me the encouragement that I (and so many other entrepreneurs) need along the way. I am thankful for each and every professional experience because I know they all contribute to growth and innovation that ultimately allow my clients to reap the greatest benefit. Without getting too philosophical, I think it's fair to say that there is enough business for us all and I am grateful for others who, like me, believe in the power of referrals. I am thankful too for healthy competition across all industries which allows us to make buying decisions according to our individual values and preferences. There are many things I feel persoanlly thankful for, but I will save that for a different media. While I wish there were a day designated for wishes, as well as thanks, I will save my list of wishes for a future post . . .

I invite you to post your thoughts this holiday season.

Happy Thanksgiving to all and their families!

Marketing Seminar in January 2009

It's never to early to start marketing. If you are thinking about developing a plan, already have media in place but need to nail down advertising, or anticipate writer's block in the future, this seminar is for you. Mark your calendar and register online:

Title: Writing Stellar Copy: A DIY Marketing Seminar
Type: In-person
Date/Time: Wed., Jan. 14, 2009 from 1:30-3:30 p.m.
Location: Arizona Small Business Association, Prosperity Room, 4130 East Van Buren, Suite 150, Phoenix, AZ
Cost: Free
Description: This seminar is for anyone who wants to take a "do-it-yourself" approach to writing ads, brochures, or any written marketing materials to effectively speak to their prospects and customers.